Retail store supervisor Needed In Canada By Shell Canada

We are seeking a dynamic and experienced Retail Store Supervisor to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring a positive customer experience, and leading a team of dedicated staff members.

As a Retail Store Supervisor, you will play a pivotal role in achieving sales targets, maintaining inventory levels, and upholding the highest standards of customer service.

Job details

  • LocationEdson, AB
  • Salary20.00 hourly / 30 to 44 hours per week
  • Terms of employment Permanent employment: Full time Day, Evening, Night, Weekend, Shift, Overtime, Early Morning, Morning
  • Start dateStarts as soon as possible
  • Vacancies 1
  • Verified





  • Secondary (high) school graduation certificate


7 months to less than 1 year

Work setting

  • Retail business


  1. Team Leadership:
    • Supervise and motivate retail staff, providing guidance and support to ensure a high level of performance.
    • Foster a positive and collaborative work environment, encouraging teamwork and effective communication.
  2. Customer Service:
    • Ensure exceptional customer service by training and coaching staff on product knowledge, communication skills, and problem-solving techniques.
    • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  3. Sales and Performance:
    • Set and monitor sales targets, driving the team to achieve and exceed sales goals.
    • Analyze sales data and implement strategies to maximize revenue and profitability.
  4. Inventory Management:
    • Oversee inventory control, including regular stock checks, restocking, and maintaining optimal inventory levels.
    • Work closely with the purchasing department to coordinate product orders and deliveries.
  5. Operational Efficiency:
    • Ensure compliance with company policies and procedures, including security measures and health and safety standards.
    • Implement and maintain effective store layouts to enhance the customer shopping experience.
  6. Training and Development:
    • Conduct training sessions for new hires and ongoing training for existing staff to enhance their skills and product knowledge.
    • Identify areas for improvement and provide constructive feedback to team members.
  7. Reporting and Analysis:
    • Generate and analyze reports on key performance indicators (KPIs) to identify trends and areas for improvement.
    • Collaborate with management to implement strategies for continuous improvement.
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  • Proven experience as a Retail Store Supervisor or similar role in a retail environment.
  • Excellent leadership and interpersonal skills.
  • Strong understanding of retail operations and inventory management.
  • Ability to analyze and interpret sales data to drive decision-making.
  • Exceptional customer service skills with the ability to handle challenging situations professionally.
  • Proficient in using point-of-sale (POS) systems and other retail-related software.
  • Flexibility to work weekends, holidays, and evenings as required.


  • Assign sales workers to duties
  • Hire and train or arrange for training of staff
  • Authorize return of merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes, merchandising and personnel matters
  • Organize and maintain inventory
  • Resolve problems that arise, such as customer complaints and supply shortages
  • Supervise and co-ordinate activities of workers


  • Retail salespersons and sales clerks
  • Staff in various areas of responsibility

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Handling heavy loads
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periods

How to apply

By email

[email protected]

By mail

4208 2nd Avenue Edson, ABT7E 1B8

Advertised until



  1. What are the key responsibilities of a retail store supervisor?
    • Retail store supervisors are responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, monitoring inventory, and implementing company policies. Your role involves maintaining a positive and productive work environment while achieving sales targets.
  2. How do I handle conflicts among my team members?
    • Conflict resolution is a crucial skill. Address issues promptly, listen to all parties involved, and find a solution that is fair and aligns with company policies. Encourage open communication and provide constructive feedback to foster a positive team culture.
  3. What strategies can I use to improve customer service?
    • Focus on training your staff to provide excellent customer service. Emphasize the importance of being attentive, friendly, and knowledgeable about products. Regularly gather customer feedback to identify areas for improvement and recognize outstanding performance.
  4. How can I effectively manage inventory and prevent stockouts?
    • Implement inventory management systems to track stock levels, set reorder points, and conduct regular audits. Work closely with the purchasing department to ensure a well-balanced and adequately stocked store. Utilize historical sales data to forecast demand accurately.
  5. What should I do to boost team morale and motivation?
    • Recognize and reward good performance, provide opportunities for professional development, and create a positive work environment. Foster a sense of teamwork by encouraging collaboration and open communication. Address any concerns or issues promptly to maintain a healthy workplace culture.
  6. How can I stay updated on industry trends and changes?
    • Attend industry conferences, subscribe to relevant publications, and participate in online forums. Network with other retail professionals to share insights and stay informed about emerging trends. Continuously seek opportunities for learning and professional development.
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